How to use Emotion Detection
What does it do?
Estimates each speaker’s emotional tone over time from the words and sounds like laughter, and highlights key moments and turning points.
What you need
An audio or video recording up to 60 minutes, a Business plan, and SARA credits (2 per minute).
Steps
- Upload the recording.
- Pick the spoken language and the report language.
- Press “Analyse emotions”.
- Review the overall tone, the speakers and the notable moments.
What you get
An emotion report per speaker with a timeline of notable moments and turning points.
Tips for better results
- Results are estimates and must not be used for diagnosis.
- Compare several calls to see the trend.
Requirements
You need to sign in and a Business plan. Your inputs are sent to AI services for processing and are not stored in your account.
Top 4 uses
1Customer support
Spot moments of customer frustration.
2Sales
See when the client’s interest rose.
3Podcasts
Find the most engaging moments.
4Training
Improve how your team talks to clients.
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